ASU Gold shuttles are scheduled to run every 15 minutes while within operational hours. Half of the gold shuttles have not been showing up for two weeks now. I have to wait 30-40 minutes beyond the usual time. Then the bus doesn’t even have room for everyone. I have sent emails with no concern or resolution in response.
I have had to start driving because there is no guarantee that a bus will show, or that there will be room for me to ride. We rely on busses to get to classes, our jobs, pick up children. We ride to be conscientious and sustainable. In addition the WiFi almost never works on the busses so I have stopped trying to connect. We are not getting the services promoted. Mostly frustrating because there is not concern or communication.
Speak up Be heard: Parking and transit
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ASU Gold Shuttles Missing Routes
TBD
Flexible Parking & Payment Options
I am a relatively new employee and previously worked at another large public university. It seems I'm faced with the same issue here as I was previously; not enough parking available to employees to park near their office building. However, something I don't see offered at ASU is "Flex" parking, especially for employees who are not working on campus everyday. My previous employer offered this and employees could get a "Flex" parking permit, but then use the ParkMobile app to enter the time they will be parked and pay at a discounted rate. Maybe ASU could offer something similar so that employees can try parking closer to where they work. Or at least the option for employees to pay to park in lots or garages at a discounted rate if they don't have a parking permit.
ASU does not offer a flex parking permit. Instead, drivers may pay the hourly rate at any garage or surface lot. Drivers can use ParkMobile at surface parking lots or pay when exiting from a garage. ASU sells parking permits at a reduced rate and sets the hourly parking prices at the current market rate. We have found that parking availability for high-demand areas necessitates a waitlist, which could result in either short- or long-term waiting periods. Because of this, it would not provide a better parking option for Sun Devils.
Shared Parking
It would be great if we could share the paid parking space with another person. Since ASU started a hybrid working model, staff/faculties do not need to come to campus every day. It would be nice if two people could share the cost.
Parking and Transit Services incentivizes alternate transportation modes to support ASU’s sustainability commitments, like reducing commute-related emissions. It offers an https://cfo.asu.edu/hov-parking-permit-application for two or more passengers who commute in the same car. HOV Permits are the only permits that can be shared.
ADA accessibility of Parking Office
During purchasing of my ASU Parking Permit, the website was not working. I called the phone number listed on the website and a service request was created to have a staff member call back to fix my issue. After a month of back and forth I was finally told to go in-person to the office. Once in-person, I was informed Lot59 (the most economical lot) was sold out and the ASU Parking and Transit phone number on the website was not actually ASU Parking (I was informed they do not have phones) and was actually the ASU Help Desk. I was informed I was the one at fault for not knowing I should have immediately gone in-person and trusting the people on the phone. How are students with disabilities and needs have accessibility as outlined by ADA supposed to have equal access to ASU Parking if the phone numbers listed are not for the ASU Parking and Transit office? How can students obtain help with parking who are unable to physically go to the office that is at the very edge of campus? Why should it be deemed the students fault for trusting the phone number listed on the ASU Parking and Transit website?
We apologize for the issues and inconvenience that you experienced. Our online system undergoes significant stress when permits first go on sale, which can cause disrupted service. We are working to improve the permit purchasing experience this year. Our staff answers calls and emails to assist Sun Devils as quickly as possible. You may also also visit the Parking and Transit Services news section and follow us on Twitter for updates about parking availability and events that may affect your commute to campus.
Parking refund
I was on campus everyday during the COVID shutdown and still had to pay to park. This is completely unfair! Employees shouldn't have to pay as much as students to park, and then to refuse a refund for the employees who still had to come to the office is not right. I know for a fact that ASU can afford to refund those employees that had to come into the office during COVID. Please listen to your staff members and resolve this issue.
It was ultimately a university decision not to provide refunds or stop payroll deductions after the established refund deadline. The following reasons and communication was provided on the Covid web materials here.
Refund for Parking during Covid
Has there been any thought given to the idea of providing a refund for Staff with permit parking during the time Covid took place? Many staff where not driving, parking or physically on campus but we were still paying for permit cost during the Covid pandemic from AY 2020-2021? A refund would be appreciated now to staff during a time of such high inflation and gas cost.
It was ultimately a university decision not to provide refunds or stop payroll deductions after the established refund deadline. The following reasons and communication was provided on the Covid web materials here.
Long Commute Staff and Parking
I am one of many staff that have an hour or longer commute to work and pay for a parking pass. I understand the need to fund PTS operations as it is financially self-supporting and that permit prices have not been increased since 2008. However, I think it is important to recognize that the incentives offered such as transit subsidies do not apply to those of us who must commute from an hour or more away. I began working for ASU just 2 months prior to the pandemic and the cost of housing in the valley soaring. If I could afford to move closer to work, I would. I participate in a hybrid work schedule and drive an energy efficient vehicle. I park in Tempe and commute to my office in Downtown Phoenix via the shuttle to cut back on transportation costs and avoid increasing my carbon footprint. If public transit were available to me from an hour away, I would participate. I still find the cost for a parking pass to be exorbitant. While ASU's sustainability principles are important, some, particularly participating in more sustainable transportation options, are idealistic and come from a privileged world view. Please consider making on campus parking more accessible to those of us with long commutes and support efforts to expand public transportation between counties.
Parking and Transit services is currently working with the City of Tempe to address transit options. Updated information will be shared when it becomes available.
Updated information as made available:
ASU continues to work with our City of Phoenix and Tempe partners who manage the Valley's public transportation system to enhance services where possible. We encourage those working at the Downtown Phoenix Campus to view the Valley Metro website for Express Bus options. These services are most robust to Downtown Phoenix. With the transit subsidy ASU provides to faculty/staff, this would alleviate the need for an annual parking pass at Tempe.
Parking rates have not increased in price since 2008. Given the development across the Tempe campus and loss of surface lot parking, parking rates will likely increase in future years due to more expensive structure parking replacement. PTS is exploring monthly versus annual permit options to offer more flexibility, especially for those working hybrid work schedules, with a continued focus on alternative modes of transportation. PTS has evaluated employee vanpools in the past for those that live far distances which garnered little to no interest. However, these and other alternative mode options can and will be revisited to provide as many as possible options to our campus community.
More handicapped spots
Wondering why there's only one handicapped spot on the southwest corner of the Residence Hall Tempe-Stadium Structure? Can two or three more spots be created? Maybe convert a few of the HOV parking spots to handicapped. Thank you.
ADA space in the Stadium Parking Structure have been located to allow access where most of the pedestrians tend to flow out of the garage. However, PTS has reveiwed the requested area with the university ADA coordinator and is working to implement additional ADA space, replacing some of the HOV spaces that are not prevalantly utilized. We hope to have the space(s) installed by the first week of November. Thank you for the suggestion.
Employee Parking (Student Worker)
If someone is a student worker, can they have a parking spot for free on campus? Or do they need to buy a spot if they are an employee of the university?
All university employees including President Crow are required to pay for their own permit to park a vehicle on campus or otherwise pay to park in visitor parking locations. There is no free parking for employees, students, vendors or visitors who bring a vehicle to campus.
Parking prices cheaper?
Is there a way that you can make parking prices cheaper or based on salary? For those that don't make much, it is a huge portion of our income. For example, it is about 60% of one of my paychecks and I know there is a paycheck deduction, but that doesn't make it better.
Over the years, Parking and Transit Services has reviewed charging for parking on a sliding scale based on an employee’s salary. While it seems fair on the surface, a sliding scale policy presents several issues: equity questions, implementation and administrative challenges, and negative sustainability impacts. The PAC-12 and other universities have also studied a sliding scale policy. Each has decided against it. In summary:
- A salary-based rate structure would have high administrative costs relative to the perceived benefits. Salary-based rates would require significant human resources to define, develop, implement and maintain.
- A salary-based rate structure includes significant risk to Transportation Demand Management programs that rely on incentives for alternatives to driving alone. The university is committed to making ASU a sustainability leader. ASU is lessening transportation impacts on the environment by decreasing the number of single-occupancy vehicles on campus. A proposed salary-based fee structure does the opposite: It makes parking and vehicle use more attractive by lowering the relative cost of parking for people who may otherwise choose more sustainable options like public transit.
- Successful TDM programs use incentives like transit subsidies and disincentives, such as higher parking permit costs, to drive behavioral change. ASU has worked hard to keep rates down for 14 years, with no permit increases since 2008. Rising costs for operations, campus development, reduced surface lot parking and increasing enrollment and demand are indicators that parking rates will need to be increased in the future. However, the university strives to provide a range of parking options, alternate mode options and hybrid telework options to alleviate overall demand.
- It is also important to note that per the Arizona Board of Regents, PTS must be financially self-supporting. PTS does not receive tuition or other university funds to run its operation.
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