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Speak up Be heard: Parking and transit

Parking refund

Submitted: November 3, 2022
Last updated: November 3, 2022
Status: Resolved

Comment or issue submitted:

I was on campus everyday during the COVID shutdown and still had to pay to park. This is completely unfair! Employees shouldn't have to pay as much as students to park, and then to refuse a refund for the employees who still had to come to the office is not right. I know for a fact that ASU can afford to refund those employees that had to come into the office during COVID. Please listen to your staff members and resolve this issue.

Resolution:

It was ultimately a university decision not to provide refunds or stop payroll deductions after the established refund deadline. The following reasons and communication was provided on the Covid web materials here.



Refund for Parking during Covid

Submitted: November 3, 2022
Last updated: November 3, 2022
Status: Resolved

Comment or issue submitted:

Has there been any thought given to the idea of providing a refund for Staff with permit parking during the time Covid took place? Many staff where not driving, parking or physically on campus but we were still paying for permit cost during the Covid pandemic from AY 2020-2021? A refund would be appreciated now to staff during a time of such high inflation and gas cost.

Resolution:

It was ultimately a university decision not to provide refunds or stop payroll deductions after the established refund deadline. The following reasons and communication was provided on the Covid web materials here.



Long Commute Staff and Parking

Submitted: May 13, 2022
Last updated: November 3, 2022
Status: Resolved

Comment or issue submitted:

I am one of many staff that have an hour or longer commute to work and pay for a parking pass. I understand the need to fund PTS operations as it is financially self-supporting and that permit prices have not been increased since 2008. However, I think it is important to recognize that the incentives offered such as transit subsidies do not apply to those of us who must commute from an hour or more away. I began working for ASU just 2 months prior to the pandemic and the cost of housing in the valley soaring. If I could afford to move closer to work, I would. I participate in a hybrid work schedule and drive an energy efficient vehicle. I park in Tempe and commute to my office in Downtown Phoenix via the shuttle to cut back on transportation costs and avoid increasing my carbon footprint. If public transit were available to me from an hour away, I would participate. I still find the cost for a parking pass to be exorbitant. While ASU's sustainability principles are important, some, particularly participating in more sustainable transportation options, are idealistic and come from a privileged world view. Please consider making on campus parking more accessible to those of us with long commutes and support efforts to expand public transportation between counties.

Resolution:

Parking and Transit services is currently working with the City of Tempe to address transit options. Updated information will be shared when it becomes available.

Updated information as made available: 

ASU continues to work with our City of Phoenix and Tempe partners who manage the Valley's public transportation system to enhance services where possible. We encourage those working at the Downtown Phoenix Campus to view the Valley Metro website for Express Bus options. These services are most robust to Downtown Phoenix. With the transit subsidy ASU provides to faculty/staff, this would alleviate the need for an annual parking pass at Tempe.

Parking rates have not increased in price since 2008. Given the development across the Tempe campus and loss of surface lot parking, parking rates will likely increase in future years due to more expensive structure parking replacement. PTS is exploring monthly versus annual permit options to offer more flexibility, especially for those working hybrid work schedules, with a continued focus on alternative modes of transportation. PTS has evaluated employee vanpools in the past for those that live far distances which garnered little to no interest. However, these and other alternative mode options can and will be revisited to provide as many as possible options to our campus community.



More handicapped spots

Submitted: August 26, 2022
Last updated: November 1, 2022
Status: Resolved

Comment or issue submitted:

Wondering why there's only one handicapped spot on the southwest corner of the Residence Hall Tempe-Stadium Structure? Can two or three more spots be created? Maybe convert a few of the HOV parking spots to handicapped. Thank you.

Resolution:

ADA space in the Stadium Parking Structure have been located to allow access where most of the pedestrians tend to flow out of the garage. However, PTS has reveiwed the requested area with the university ADA coordinator and is working to implement additional ADA space, replacing some of the HOV spaces that are not prevalantly utilized. We hope to have the space(s) installed by the first week of November. Thank you for the suggestion.



Shared Parking

Submitted: September 20, 2022
Last updated: September 20, 2022
Status: In process

Comment or issue submitted:

It would be great if we could share the paid parking space with another person. Since ASU started a hybrid working model, staff/faculties do not need to come to campus every day. It would be nice if two people could share the cost.

Resolution:

TBD



ADA accessibility of Parking Office

Submitted: August 24, 2022
Last updated: August 24, 2022
Status: In process

Comment or issue submitted:

During purchasing of my ASU Parking Permit, the website was not working. I called the phone number listed on the website and a service request was created to have a staff member call back to fix my issue. After a month of back and forth I was finally told to go in-person to the office. Once in-person, I was informed Lot59 (the most economical lot) was sold out and the ASU Parking and Transit phone number on the website was not actually ASU Parking (I was informed they do not have phones) and was actually the ASU Help Desk. I was informed I was the one at fault for not knowing I should have immediately gone in-person and trusting the people on the phone. How are students with disabilities and needs have accessibility as outlined by ADA supposed to have equal access to ASU Parking if the phone numbers listed are not for the ASU Parking and Transit office? How can students obtain help with parking who are unable to physically go to the office that is at the very edge of campus? Why should it be deemed the students fault for trusting the phone number listed on the ASU Parking and Transit website?

Resolution:

TBD



Employee Parking (Student Worker)

Submitted: July 15, 2022
Last updated: July 20, 2022
Status: Resolved

Comment or issue submitted:

If someone is a student worker, can they have a parking spot for free on campus? Or do they need to buy a spot if they are an employee of the university?

Resolution:

All university employees including President Crow are required to pay for their own permit to park a vehicle on campus or otherwise pay to park in visitor parking locations. There is no free parking for employees, students, vendors or visitors who bring a vehicle to campus.



Parking prices cheaper?

Submitted: April 5, 2022
Last updated: April 12, 2022
Status: Resolved

Comment or issue submitted:

Is there a way that you can make parking prices cheaper or based on salary? For those that don't make much, it is a huge portion of our income. For example, it is about 60% of one of my paychecks and I know there is a paycheck deduction, but that doesn't make it better.

Resolution:

Over the years, Parking and Transit Services has reviewed charging for parking on a sliding scale based on an employee’s salary. While it seems fair on the surface, a sliding scale policy presents several issues: equity questions, implementation and administrative challenges, and negative sustainability impacts. The PAC-12 and other universities have also studied a sliding scale policy. Each has decided against it. In summary:

  • A salary-based rate structure would have high administrative costs relative to the perceived benefits. Salary-based rates would require significant human resources to define, develop, implement and maintain.
  • A salary-based rate structure includes significant risk to Transportation Demand Management programs that rely on incentives for alternatives to driving alone. The university is committed to making ASU a sustainability leader. ASU is lessening transportation impacts on the environment by decreasing the number of single-occupancy vehicles on campus. A proposed salary-based fee structure does the opposite: It makes parking and vehicle use more attractive by lowering the relative cost of parking for people who may otherwise choose more sustainable options like public transit.
  • Successful TDM programs use incentives like transit subsidies and disincentives, such as higher parking permit costs, to drive behavioral change. ASU has worked hard to keep rates down for 14 years, with no permit increases since 2008. Rising costs for operations, campus development, reduced surface lot parking and increasing enrollment and demand are indicators that parking rates will need to be increased in the future. However, the university strives to provide a range of parking options, alternate mode options and hybrid telework options to alleviate overall demand.
  • It is also important to note that per the Arizona Board of Regents, PTS must be financially self-supporting. PTS does not receive tuition or other university funds to run its operation.


Route Maintenance Schedule

Submitted: March 7, 2022
Last updated: March 7, 2022
Status: Resolved

Comment or issue submitted:

Is there any plans to work with ASU Maintenance/Facilities or Parking and Transit, or City of Tempe to enhance and paint over the crosswalks throughout Tempe Campus and nearby streets to get to the University (Rural, College, University, Apache, etc)? It seems a danger to drivers and pedestrians.

Resolution:

City of Tempe has a routine maintenance schedule to repaint crosswalks based on the road resurfacing projects. For upcoming projects, please visit the City of Tempe's website. https://www.tempe.gov/government/engineering-and-transportation/transportation/streets-signals-traffic/street-closures-restrictions



Why does staff need to pay to play?

Submitted: September 13, 2021
Last updated: October 11, 2021
Status: In progress

Comment or issue submitted:

Why do I need to pay my employer to park at my place of work? Find maintenance costs elsewhere.

Resolution:

The Arizona Board of Regents intends that ASU Parking and Transit Services shall be financially self-supporting through receipt of fees from all persons who park at ASU. All revenue received from permit sales, visitor parking fees and citation payments are reinvested back into the Parking and Transit Services budget to fund the entire operaion which includes the intercampus shuttle services, subsidized public transit passes, parking facility and lot maintenance, systems/technology, new parking infrastructure and other university initiatives. No tuition funds are allocated to this auxiliary operation.



Is there a way that you can make parking prices cheaper or based on salary? For those that don't make much, it is a huge portion of our income. For example, it is about 60% of one of my paychecks and I know there is a paycheck deduction, but that doesn't make it better.