Speak up Be heard: Parking and transit

Apache Parking Structure Lines

Submitted: January 31, 2024
Last updated:
Status: TBD

Comment or issue submitted:

Can it please be addressed that the parking spot lines in the Apache parking structure need to be re-painted clearly? Currently, the previous parking spot lines are still reflective and the current parking spot lines are fading. This is causing the cars to park in old marked parking spots and is causing parking to be off-centered and not all parking spaces to be properly spaced/filled. If the parking lines in this space can be re-painted clearly is appreciated.

Resolution:


Road and Street Crosswalks

Submitted: January 02, 2024
Last updated:
Status: Resolved

Comment or issue submitted:

It has been great to see some crosswalks repainted. If we could have Crosswalks repainted on College and University that would be an incredible asset to those that walk throughout campus daily due to their work.

Resolution:

Parking and Transit will work with the City of Tempe on a timeline to have the cross walk repainted on College and University as soon as possible.



Parking and transit

Submitted: September 27, 2023
Last updated:
Status: Resolved

Comment or issue submitted:

Again, you are not listening to your students and faculty... the most valuable members of the University! I am FT faculty at ASU and the #1 complaint I hear from coworkers is about paying to park and not even at a discounted rate! It is cheaper to park at Heritage garage through the city than to pay through ASU. I will not be returning in the spring because of this, the pay is just not enough to justify paying to park as well. ASU has a huge problem with employee retention, I wonder why. The community colleges pay a lot better and their parking is free? As a resolution maybe you could let us know who we can actually approach about making impactful changes. This forum of complaints with a generic resolution of BS is obviously getting us no where.

Resolution:

The Arizona Board of Regents intends that ASU Parking and Transit Services shall be financially self-supporting through receipt of fees from all persons who park at ASU. All revenue received from permit sales, visitor parking fees and citation payments are reinvested back into the Parking and Transit Services budget to fund all aspects of the parking/transit program; campus shuttle services, the subsidized public transit passes, parking facility maintenance and other university initiatives to include new parking lot and garage infrastructure and technology. No tuition funds are allocated for PTS options.



Shuttles from Campus to the parking lots

Submitted: September 27, 2023
Last updated:
Status: Resolved

Comment or issue submitted:

I contacted parking and transit to ask about shuttles that run from campus to the further lots, like lot 59. I was told there were none and was not provided with any other ways to get to get into campus from the parking lot. ASU used to provide this for students and staff. It was called the Flash. We have excessive heat waves right now and we no longer offer this? They are supposed to walk in 117 degree weather to their car in lot 59?What happens if staff/students are injured (broke leg)? How are they supposed to get to and from the parking lot to their building? What if they become ill during the work day? What about pregnant staff or staff who have temporary medical conditions, like cancer? This seems like a real health concern and a real disservice to staff.

Resolution:

Parking and Transit Services apologize for the misinformation. We do have the Flash shuttle that operates Monday to Friday 7 am to 6 pm on the east side of campus along McAllister Ave. Please visit this website to view the stops and route https://www.valleymetro.org/maps-schedules/flsh We also have the Streetcar that operates on the West side of campus from Rio Salado Pkwy to Mill then to Apache Blvd. Please click here to view the stops and route of the Streetcar.For people who are injured and are not able to walk or ride the transit options, ASU has a program called Student Accessibility and Inclusive Learning Services. This program has an application form where students who are injured can complete to request a ride to their class from lot 59. Please review their website here https://eoss.asu.edu/accessibility.



No Visitor Parking, PTS is unresponsive

Submitted: September 27, 2023
Last updated:
Status: Resolved

Comment or issue submitted:

I am so completely frustrated with the parking situation in my area of campus. I work at Coor Hall. I have (and pay for) a Motorcycle surface parking permit.

The only nearby Motorcycle surface lot WAS in Lot 65, about a block away. Now, that lot is closed (for construction), so the next nearest Motorcycle surface parking is in Lot 15, which is unreasonably far away.

I sometimes choose to drive my car to work. I also occasionally have vendors or others come to visit me at work for business or other purposes. ALL VISITOR PARKING in the vicinity of Coor Hall has disappeared over the past several months. The 10th St/Myrtle Ave structure, which has visitor capabilities and space available, is restricted to Permit Only. The nearest visitor parking is now in the Gammage lot, which is an unreasonable walk in 110º+, especially given that there is a parking structure right next door with open spaces in it.

I know there is construction going on over here! It would be impossible to not notice! PTS making the situation WORSE by closing off visitor parking in the area is just silly.

PTS further sold me a Motorcycle surface permit that I intended to use in Lot 65, then closed that lot without notice or a reasonable replacement.

I have tried to address these issues with PTS directly. I was met with 'company speak' about options that aren't really acceptable, and promises that the new parking structure, currently under construction, will offer visitor spaces - some day. They failed to respond at all to the issue with the Motorcycle surface lot, and just clammed up when pressed further.

I don't know why PTS doesn't seem to ever do anything to improve their horrible customer service reputation when it comes to stuff like this, but my experience right now is that they don't care and aren't interested in explaining why things are the way they are, or doing anything to fix it.

Resolution:

There is motorcycle parking in the Myrtle garage. You may bring in your surface motorcycle permit to the office to upgrade it to a garage motorcycle permit. This permit will allow parking at all Garage and surface locations that have motorcycle parking in it. When you bring your car, you may park in lot 59 and ride the Streetcar down to Mill Ave. There is a stop on Mill and 9th street for you to exit and go to work from there. I apologize there have been construction delays with the Mill Ave parking garage. This garage will accommodate visitor parking when it is open. We also have opened some visitor parking back up in the Myrtle garage in the interim.



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