Speak up Be heard: Parking and transit

Again, you are not listening to your students and faculty... the most valuable members of the University! I am FT faculty at ASU and the #1 complaint I hear from coworkers is about paying to park and not even at a discounted rate! It is cheaper to park at Heritage garage through the city than to pay through ASU. I will not be returning in the spring because of this, the pay is just not enough to justify paying to park as well. ASU has a huge problem with employee retention, I wonder why. The community colleges pay a lot better and their parking is free? As a resolution maybe you could let us know who we can actually approach about making impactful changes. This forum of complaints with a generic resolution of BS is obviously getting us no where.

I contacted parking and transit to ask about shuttles that run from campus to the further lots, like lot 59. I was told there were none and was not provided with any other ways to get to get into campus from the parking lot. ASU used to provide this for students and staff. It was called the Flash. We have excessive heat waves right now and we no longer offer this? They are supposed to walk in 117 degree weather to their car in lot 59?What happens if staff/students are injured (broke leg)? How are they supposed to get to and from the parking lot to their building? What if they become ill during the work day? What about pregnant staff or staff who have temporary medical conditions, like cancer? This seems like a real health concern and a real disservice to staff.

I am so completely frustrated with the parking situation in my area of campus. I work at Coor Hall. I have (and pay for) a Motorcycle surface parking permit.

The only nearby Motorcycle surface lot WAS in Lot 65, about a block away. Now, that lot is closed (for construction), so the next nearest Motorcycle surface parking is in Lot 15, which is unreasonably far away.

I sometimes choose to drive my car to work. I also occasionally have vendors or others come to visit me at work for business or other purposes. ALL VISITOR PARKING in the vicinity of Coor Hall has disappeared over the past several months. The 10th St/Myrtle Ave structure, which has visitor capabilities and space available, is restricted to Permit Only. The nearest visitor parking is now in the Gammage lot, which is an unreasonable walk in 110º+, especially given that there is a parking structure right next door with open spaces in it.

I know there is construction going on over here! It would be impossible to not notice! PTS making the situation WORSE by closing off visitor parking in the area is just silly.

PTS further sold me a Motorcycle surface permit that I intended to use in Lot 65, then closed that lot without notice or a reasonable replacement.

I have tried to address these issues with PTS directly. I was met with 'company speak' about options that aren't really acceptable, and promises that the new parking structure, currently under construction, will offer visitor spaces - some day. They failed to respond at all to the issue with the Motorcycle surface lot, and just clammed up when pressed further.

I don't know why PTS doesn't seem to ever do anything to improve their horrible customer service reputation when it comes to stuff like this, but my experience right now is that they don't care and aren't interested in explaining why things are the way they are, or doing anything to fix it.

ASU Gold shuttles are scheduled to run every 15 minutes while within operational hours. Half of the gold shuttles have not been showing up for two weeks now. I have to wait 30-40 minutes beyond the usual time. Then the bus doesn’t even have room for everyone. I have sent emails with no concern or resolution in response.
I have had to start driving because there is no guarantee that a bus will show, or that there will be room for me to ride. We rely on busses to get to classes, our jobs, pick up children. We ride to be conscientious and sustainable. In addition the WiFi almost never works on the busses so I have stopped trying to connect. We are not getting the services promoted. Mostly frustrating because there is not concern or communication.

I am a relatively new employee and previously worked at another large public university. It seems I'm faced with the same issue here as I was previously; not enough parking available to employees to park near their office building. However, something I don't see offered at ASU is "Flex" parking, especially for employees who are not working on campus everyday. My previous employer offered this and employees could get a "Flex" parking permit, but then use the ParkMobile app to enter the time they will be parked and pay at a discounted rate. Maybe ASU could offer something similar so that employees can try parking closer to where they work. Or at least the option for employees to pay to park in lots or garages at a discounted rate if they don't have a parking permit.

It would be great if we could share the paid parking space with another person. Since ASU started a hybrid working model, staff/faculties do not need to come to campus every day. It would be nice if two people could share the cost.

During purchasing of my ASU Parking Permit, the website was not working. I called the phone number listed on the website and a service request was created to have a staff member call back to fix my issue. After a month of back and forth I was finally told to go in-person to the office. Once in-person, I was informed Lot59 (the most economical lot) was sold out and the ASU Parking and Transit phone number on the website was not actually ASU Parking (I was informed they do not have phones) and was actually the ASU Help Desk. I was informed I was the one at fault for not knowing I should have immediately gone in-person and trusting the people on the phone. How are students with disabilities and needs have accessibility as outlined by ADA supposed to have equal access to ASU Parking if the phone numbers listed are not for the ASU Parking and Transit office? How can students obtain help with parking who are unable to physically go to the office that is at the very edge of campus? Why should it be deemed the students fault for trusting the phone number listed on the ASU Parking and Transit website?

I was on campus everyday during the COVID shutdown and still had to pay to park. This is completely unfair! Employees shouldn't have to pay as much as students to park, and then to refuse a refund for the employees who still had to come to the office is not right. I know for a fact that ASU can afford to refund those employees that had to come into the office during COVID. Please listen to your staff members and resolve this issue.

Has there been any thought given to the idea of providing a refund for Staff with permit parking during the time Covid took place? Many staff where not driving, parking or physically on campus but we were still paying for permit cost during the Covid pandemic from AY 2020-2021? A refund would be appreciated now to staff during a time of such high inflation and gas cost.

I am one of many staff that have an hour or longer commute to work and pay for a parking pass. I understand the need to fund PTS operations as it is financially self-supporting and that permit prices have not been increased since 2008. However, I think it is important to recognize that the incentives offered such as transit subsidies do not apply to those of us who must commute from an hour or more away. I began working for ASU just 2 months prior to the pandemic and the cost of housing in the valley soaring. If I could afford to move closer to work, I would. I participate in a hybrid work schedule and drive an energy efficient vehicle. I park in Tempe and commute to my office in Downtown Phoenix via the shuttle to cut back on transportation costs and avoid increasing my carbon footprint. If public transit were available to me from an hour away, I would participate. I still find the cost for a parking pass to be exorbitant. While ASU's sustainability principles are important, some, particularly participating in more sustainable transportation options, are idealistic and come from a privileged world view. Please consider making on campus parking more accessible to those of us with long commutes and support efforts to expand public transportation between counties.